What You Can Return

Returns are only accepted for:

- Manufacturer's defects
- Damaged on arrival
- Incorrect product delivered

within 30 days of the item's delivery.

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Please be sure of your order before purchasing as we do not accept returns or exchanges for change of mind or incorrect sizing. Additionally, due to the nature of our products, we do not accept returns of used perfumes.

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How To Return

In the event you need to return a product due to a manufacturer defect, damage on arrival, or incorrect product delivered, please contact us at info@theonlinekingdom.com. Be sure to include your order number and details of the defect, including a photo when possible. We will then send you an RMA and return shipping address.

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The item for return must be shipped within 30 days of the item's delivery, in its original packaging, and must be unused.

When shipping your return package to us, we strongly suggest that you insure the package. In the event the package is lost or damaged in transit, TheOnlineKingdom shall not be responsible. We suggest that you use a trackable carrier that can provide you with proof of delivery.

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Physical Location for Returns

Returns must be shipped to:
847 S State Rd 7, Plantation, FL 33317, United States

 

We do not accept returns at physical store locations. Contact us at info@theonlinekingdom.com for any further instructions.

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Refunds

Approved returns (see above) that we receive are inspected and then approved for a refund. We will credit the refund amount to the original payment method used for purchase within 7 business days.

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If you require assistance with your return or are concerned about a pending refund, please call us at (800) 624-0621 or email info@theonlinekingdom.com.

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Categories of Products That Can or Cannot Be Returned

Satisfactory Quality Goods (Cannot Be Returned):

- Goods that are in perfect working order
- Items that match their description and are free from defects
- Products that are of acceptable appearance and finish
- Used perfumes

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Unsatisfactory Quality Goods (Can Be Returned):

- Goods with manufacturer's defects
- Items damaged on arrival
- Incorrect products delivered

 

Terms, Conditions, and Procedures for Returning Products of Satisfactory Quality

Returns for products of satisfactory quality are not accepted unless there is a specific defect or error as outlined above. Ensure you thoroughly check your order details before purchasing.

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Terms and Conditions for Refunds

Refunds are processed once the returned item has been inspected and approved. Refunds will be issued to the original payment method used for the purchase. 

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Transportation Costs

The customer is responsible for covering the transportation costs for returning the product. We recommend using a trackable and insured shipping method to ensure safe delivery.